Retail - Part-time Customer Experience Manager

Michaels•Anchorage, AK

3d•Onsite

About The Position

This role is responsible for delivering a customer-centric shopping experience by managing and leading effective front-end operations and omnichannel processes. The Customer Experience Manager will maintain store recovery standards to deliver Brand Promises and provide friendly customer service. This position assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. They will ensure the execution of Company policies and standards, holding themselves accountable for store conditions and results. The role also involves planning and leading the execution of class and in-store events, managing and executing shrink and safety programs, assisting with cash reconciliation, bank deposits, and inventory processes. Additionally, the Customer Experience Manager will assist with onboarding new Team Members, train, observe, and coach the customer experience team, and serve as Manager on Duty (MOD). This role requires interacting positively with others, promoting organizational vision and values, and serving as a role model. Responsibilities include acknowledging customers, helping locate products, providing solutions, participating in truck unloading and stocking, and cross-training in Custom Framing selling and production. In select stores without a Framing Manager, this role also includes leading custom framing solutions.

Requirements

Retail management experience preferred.

Nice To Haves

Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Responsibilities

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead the execution of class and in-store events in accordance with Company programs.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Acknowledge customers, help locate the product and provide solutions.
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Other duties as assigned.