Retail Customer Experience Manager- Part Time

Michaels Stores•Georgetown, TX

19h•Onsite

About The Position

This is a part-time position focused on delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The role involves leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service. The manager will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. They will also be responsible for ensuring all front-end policies and procedures are followed, achieving KPIs, and managing their team to achieve their role KPIs. Additionally, the role includes planning and leading the execution of class and in-store events, managing and executing shrink and safety programs, assisting with cash reconciliation and bank deposits, and participating in inventory processes. The manager will also assist with onboarding new Team Members, training, observing, and coaching the customer experience team, and serving as Manager on Duty (MOD). The role requires interacting positively with others, promoting the organization's vision and values, and serving as a role model. Specific duties include acknowledging customers, helping locate products, providing solutions, participating in truck unloading and stocking, and cross-training in Custom Framing selling and production. In select stores without a Framing Manager, responsibilities also include leading the delivery of high-quality custom framing solutions.

Requirements

Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Retail management experience preferred.
Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Responsibilities

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead the execution of class and in-store events in accordance with Company programs.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Acknowledge customers, help locate the product and provide solutions.
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Other duties as assigned.