Retail - Part-time Customer Experience Manager

Michaels Stores•Anchorage, AK

5d•Onsite

About The Position

This role is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The Customer Experience Manager will lead omnichannel processes, maintain store recovery standards to deliver Brand Promises, and provide friendly customer service. They will also assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. This includes ensuring the execution of Company policies and standards, and holding team members accountable for store conditions and results. The role involves planning and leading the execution of class and in-store events, managing and executing shrink and safety programs, assisting with cash reconciliation and bank deposits, and participating in inventory processes. Additionally, the Customer Experience Manager will assist with onboarding new Team Members, train, observe, and coach the customer experience team, and serve as Manager on Duty (MOD). The role requires interacting positively with others, promoting commitment to the organization's vision and values, and serving as a role model. They will acknowledge customers, help locate products, and provide solutions. In select stores without a Framing Manager, responsibilities also include leading the delivery of high-quality custom framing solutions. Other duties as assigned.

Requirements

Retail management experience preferred
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Responsibilities

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead omnichannel processes.
Maintain store recovery standards to deliver Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure execution of Company policies and standards.
Hold team members accountable for store conditions and results.
Ensure all front end policies and procedures are followed.
Achieve KPIs and manage the team to achieve their role KPIs.
Plan and lead the execution of class and in-store events.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results.
Participate in the performance management process.
Support Talent Development of the team.
Utilize leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Acknowledge customers, help locate product and provide solutions.
Participate in the truck unloading and stocking processes.
Cross train in Custom Framing selling and production.
Lead the delivery of high-quality custom framing solutions to customers on time (in select stores without a Framing Manager).