Customer Experience Manager - Body Shop

Lighthouse Buick GMC, Inc. • Morton, IL

8d • $15 - $18 • Onsite

About The Position

Assist the estimator and body shop manager by leading customers through the process of vehicle repair after an accident. Act as the liaison between the customer, the insurance company and the parts vendors to ensure the repair process goes smoothly and is completed correctly. This position is the vital point of connection between the customer and the Collision center, with outstanding customer service as its highest priority.

Requirements

• Superb communication skills, both written and over the phone.
• Skilled in customer service.
• Strong computer skills.
• High school diploma or GED
• Valid Driver’s License

Nice To Haves

• Create Customers for Life
• Share Lighthouse “love”
• Greet and engage guests
• Build open and honest relationships
• Balance truth and grace
• Forgive
• Know when to lead and when to follow
• Have fun delivering quality work
• Pursue learning and growth
• Be humble
• Own the problem
• Be a positive team player
• Give my best
• Treat everyone with dignity and respect
• Support and hold each other accountable
• Be mindful of my well-being
• Maintain a healthy balance between work, family, community, church.

Responsibilities

• Answer phone with an energetic, and welcoming attitude.
• Give Customers a great greeting both on the phone and in person.
• Listen to customers and clearly translate repair needs.
• Answer phone & schedule repair estimates and appointments.
• Create files (CCC Files, Tekion RO’s) & organize documents.
• Oversee the Body Shop accounts receivable schedule.
• Follow up on each repair and keep customers informed of progress.
• Assist Estimator with office duties.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Body Shop Manager informed of all problems and potential problems.
• Cashier customers.
• Handle the logistics of vehicle transfers and towing.
• Write and close repair orders.
• Give Customers a Fantastic Farewell.
• Other tasks as assigned.

Benefits

• 401(k) – with employer contribution
• Employee discount
• No evening or weekend work

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED