Body Shop Manager

THOMAS CHEVROLET INC•Bedford, PA

1d•Onsite

About The Position

The full time Body Shop Manager is responsible for the operation of an efficient and profitable body shop department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. The Body Shop Manager directs the activities of body shop employees in performing body repairs, time schedules, quality control, and productivity levels.

Requirements

Ability to read and comprehend instructions and information.
Two years of experience in an auto body repair facility.
Working knowledge of body repair methods.
One year of supervisory experience.
Excellent communication and managerial skills.

Nice To Haves

Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
Be a great team member

Responsibilities

Provide Leadership, Management, and Accountability (LMA) to Body Shop personnel
Maintain an appropriate Objective to Goal ratio
Monitor and increase Cycle Time
Monitor and improve Customer Satisfaction
Evaluate number of estimates written versus awarded
Ensure Safety of employees and customers
Greet every customer, every day
Maintain high ethical standards when dealing with customers, co-workers and vendors
Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
Direct body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards
Develop business through various sources and sales techniques to assure an adequate sales volume
Forecast goals and objectives for the department and strive to meet them
Prepare and administer an annual operating budget for they body shop
Attend managers’ meetings as requested
Understand, keep abreast of and comply with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel, and monitor the performance of body shop staff
Direct and schedule the activities of all body shop employees
Provide technical assistance as needed
Conduct meetings with body shop employees to discuss activities and problems of mutual interest
Monitor Body Shop Technicians’ payroll records
Establish and maintain good working relationships with several insurance adjusters
Establish and maintain good working relationships with customers to encourage repeat and referral business
Supervise all activities of and communication with the wrecker service
Provide fair estimates on costs and time required for body work
Break down estimates into labor and parts before the job is started so that Repair Technicians are aware of time allowances
Quality-check completed jobs
Handle all customer complaints
Keep abreast of new equipment and tools available and recommend purchases
Ensure that the work areas and customer waiting area are kept clean
Maintain accurate records
Prepare final billing for completed repair orders
Collect accounts receivable for body repair work
Follow up on parts department orders to ensure parts availability
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards