Body Shop Manager

Les Stumpf Ford • Appleton, WI

3d • Onsite

About The Position

Les Stumpf Ford is seeking a Body Shop Manager for their Appleton, WI location. This role offers a better work environment with consistent hours (Monday-Friday, no nights, weekends, or holidays), steady income, and a supportive team. The manager will oversee daily operations, workflow, and staff, ensuring quality repairs, excellent customer service, and department profitability. The company has a long-standing reputation, being trusted in the community for over 100 years.

Requirements

• Previous experience in collision repair and body shop management preferred
• Strong leadership and team management skills
• Knowledge of estimating systems and repair procedures
• Excellent communication and customer service abilities
• Ability to multitask in a fast-paced environment
• Familiarity with insurance claims processes
• Valid driver’s license with acceptable driving record
• Strong organizational and problem-solving skills
• Ability to motivate and lead a team
• Detail-oriented with a focus on quality control
• Proficient with computers and shop management software
• Strong understanding of repair timelines and efficiency

Nice To Haves

• I-CAR or ASE certifications are a plus

Responsibilities

• Manage day-to-day body shop operations and workflow
• Schedule and assign repair work to technicians
• Monitor repair quality, cycle time, and productivity
• Provide excellent customer service and communicate repair updates
• Prepare and review estimates and supplements
• Work closely with insurance adjusters and vendors
• Maintain proper inventory and order necessary parts and materials
• Ensure compliance with safety regulations and company policies
• Recruit, train, coach, and evaluate body shop staff
• Monitor department profitability, labor sales, and expenses
• Handle customer concerns professionally and efficiently
• Maintain a clean, organized, and safe work environment
• Assist in developing marketing and customer retention strategies

Benefits

• Health, dental, vision insurance
• 401(k) with match & profit sharing
• Paid time off
• Employee discounts
• Employee Assistance Program
• Training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed