Customer Experience Manager~ Calumet CIty

Five Below • Calumet City, IL

4d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. The role ensures crew members deliver the B.E.S.T. customer service experience and that guests receive fast, friendly checkout. The manager works with the Store Manager and store leadership team to meet customer service goals, maintain brand standards, and keep the store ready for customers. They may perform Store Manager duties in the Store Manager’s absence. The position is hourly and starts at $18.00. The description notes that it is not all-inclusive and that the Store Manager may assign additional responsibilities based on store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; frequently use ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers, managers, and coworkers; move across the sales floor and to and from the stock room; and remain upright and stationary for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
• Lead the store in achieving and maintaining customer service score goals set by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained on applicable services.
• Perform opening and closing procedures; maintain store cleanliness and recovery; and keep the store ready for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting refers candidates to Five Below’s benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED