Customer Experience Lead

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Deerfield Beach, FL

21h•Onsite

About The Position

This is an entry-level, hourly position that will report directly to the Customer Experience Manager. The role involves operating cash terminals, processing customer payments, and handling various customer service and financial transactions. The goal is to provide a seamless and positive customer experience.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
Ability to read English (or some other language as may be required for a specific store) sufficiently to read customer checks, customer identification, and similar written materials.
Basic math skills, including addition and subtraction, necessary to verify cash register functions and make change.
Ability to grasp and lift or otherwise move goods weighing up to 20 pounds at ten feet to the back of the cash area.
Ability to stand and/or sit continuously perform essential job functions for six to eight hour shift with one fifteen minute and one half hour break.

Nice To Haves

Prior retail experience is preferred.
Some supervisory experience is preferred.
No special license is required.

Responsibilities

Assist in Cash Office, Returns, Customer Service & Finance Team Members
Operate cash terminal and verify purchase price.
Process customer payments.
Process finance and Leasing customers and assist in contracts
Handle customer inquiries.
Detect common signs of shoplifting, theft, and other security risks and promptly communicate potential problems to store management or security.
Properly and accurately process and document customer returns of merchandise and exchanges.
Accurately prepare transfer forms to track merchandise and prepare merchandise for safe transport.
Assist the Customer Service staff.
Handle all customer calls pertaining to complaints or problems quickly and in a courteous and efficient manner, logging each customer problem or complaint in a Customer Inquiry Sheet.
Correctly identify a customer’s difficulty and provide a solution with a minimum of direct supervision.
Solve customer problems by utilizing a variety of solutions.
Expedite repair orders or the estimate process or shorten the normal repair time.
Assist Front Counter Representatives in the explanation of policies and procedures along with solving walk-in customer problems and concerns.