Customer Experience Internship, Managed Logistics
J.B. Hunt•Lowell, AR
•Onsite
About The Position
Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting.
Requirements
- Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited college or university.
- Must be able to work 15-20 hours a week during the school semester.
- GED (Required)
- High School Work Experience
Nice To Haves
- Junior or Senior level preferred
- Ability to adapt to a dynamic work environment and shifting priorities and directives
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
- Willingness to work flexible hours
Responsibilities
- Gain exposure and understanding of the transportation industry
- Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
- Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions
- Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide
- Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave along with two weeks of paid parental leave
- six paid holidays annually
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
