Customer Experience Guide - Seasonal

Patagonia•Denver, CO

2d•Onsite

About The Position

As a Customer Experience Guide - Seasonal, you will be an important part of the customer experience in the retail stores, supporting core teams during peak seasons and sales. This role embodies the brand for customers, contributing to daily front-line retail store and customer experience activities. Key focus areas include sales, customer service, and stocking and staging products on the retail floor. The guide will engage in day-to-day activities to ensure customer satisfaction, learn about products, share passion for the community, and contribute to local environmental protection efforts. All employees are encouraged to solve problems creatively and prioritize customer needs. The company operates with the purpose of saving the home planet, and employees are expected to use this purpose and core values as guides for decision-making, acting as brand advocates both inside and outside the store.

Requirements

Knowledgeable and curious about environmental and social issues
Act locally and inspire your community and coworkers to do the same
Focus on building relationships and go beyond treating the needs of customers with kindness and creativity
Innovate new ways to engage and support our community to help save our home planet
Proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice
Produce work that is of value, complete, and timely while striving for excellence in all job aspects
Self-driven and get things done efficiently and effectively
Open to change and will try different options to find solutions to share with the team to optimize operations and customer experience
Proven customer service and/or sales skills
Interest in or are eager to learn about our products and services
Helpful and courteous approach to solving problems
Effective communication skills with team members and leadership and able to participate in constructive feedback
Adaptable to changing situations and priorities
Proven organizational skills, and attention to detail
Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally
Self-motivated and possess the ability to thrive in a team-oriented environment

Nice To Haves

Previous retail or related customer service experience preferred
Basic math and computer skills and accuracy with money handling and register use preferred

Responsibilities

Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store
Deliver best-in-class service by centering the customer in everything we do
Utilize selling sense skills and connect communities to a life outdoors
Support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet
Have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers
Answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service
Process shipments, support physical inventory, and restock the sales floor
Assist with sale prep/breakdown, product transfers, donations, etc.
Maintain visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.
Practice security measures that help prevent theft and understand how to handle safety situations
Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store
Create a work environment that is supportive, positive, respectful, and free from harassment