Customer Sales Guide
About The Position
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! A Customer Sales Guide is responsible for being fully involved in sales and customer experience activities in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features. Is fully involved in all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase. Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs. Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations. Understands and executes company directives, initiatives, and expectations. Making phone calls, scheduling appointments, answering questions and educating potential customers about their options. Collaborating with team members to reach sales targets. Opening/closing the dealership when needed.
Requirements
- High School Diploma or GED required; Associates or bachelors preferred.
- 3+ years of related work experience such as customer service, sales, or retail industry.
- Valid driver’s license and acceptable driving record for the previous 3 years.
- Must be at least 18 years of age.
- Ability to pass a drug test and a background check.
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
- Required; at times to work a flexible schedule including mornings, evenings and Saturdays.
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
- Must execute the highest attention to detail when assisting with the sale processes.
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes: Phase 1: Customer Engagement and Experience Phase 2: Inventory Management and Dealership Workflow/Operations Phase 3: Titles, Loans and Vehicle Processes
- Must practice strict discretion when dealing with sensitive information and account information.
- Must be comfortable operating and parking vehicles on and off the lot.
- Must be able to work autonomously and take ownership on assigned tasks.
- Must assure the highest level of customer experience and satisfaction.
Responsibilities
- Being fully involved in sales and customer experience activities in-store.
- Preparing titles, loan documents and taking down payments.
- Taking customers on test drives, demonstrating vehicle features.
- Being fully involved in all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
- Partnering with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
- Understanding and executing all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
- Understanding and executing company directives, initiatives, and expectations.
- Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
- Collaborating with team members to reach sales targets.
- Opening/closing the dealership when needed.
Benefits
- Medical, dental, and vision
- 401(K)
- Company paid life insurance policy
- Short and long-term disability coverage
- Growth Opportunities
- Tuition Reimbursement
- Wellness Program
- Competitive pay
- Consistent Work Schedule
- Teamwork
- Monthly bonus share, sales contests, and other perks to recognize a job well done
- World Class Training and Development
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
