Customer Experience Expert - Reception/Call Center

Waterworks Aquatics Inc•Highlands Ranch, CO

121d•Onsite

About The Position

This is an active, on-your-feet role where you will move around the facility, support families face-to-face, and help keep the lobby organized and running smoothly. You will greet families, handle lesson registrations, answer questions, and make each guest feel valued in a positive, team-oriented setting. This is not a sit-down receptionist or call-center position. Weekend availability is required.

Requirements

At least 17 years old with a minimum of 2 years of customer service experience.
High school diploma or equivalent; strong verbal communication and computer skills.
Proficient typing (40+ WPM) and comfort with basic POS systems.
Weekend availability required.

Nice To Haves

Passion — you genuinely enjoy helping others and creating positive experiences.
Adaptability — you stay calm and professional while juggling multiple tasks.
Integrity — you handle payments, information, and communication responsibly.
Approachability — you communicate with warmth and empathy in person and by phone.
Drive — you’re comfortable discussing lessons with families and helping them enroll.

Responsibilities

Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
Register new customers, schedule lessons, process payments, and manage accounts.
Communicate clearly and help families choose the right lesson packages.
Listen with empathy and find creative solutions to meet families’ needs.
Enjoy interacting with children and families in a lively, fast-paced environment.
Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
Work as part of a supportive team to reach registration and retention goals.