Office Experience - Reception (Montreal)

Zurich Insurance Company Ltd.•Montreal, QC

1d•CA$43,000 - CA$48,000•Hybrid

About The Position

Zurich Canada is seeking an Office Experience, Reception to join their Office Experience team to support Reception, Switchboard, Mail, and Office Services in their Montreal Office. The role requires a strong customer service background, a desire to enhance the office experience, and strong PC skills with attention to detail. This is an opportunity to build knowledge and experience in a supportive environment. Zurich Canada utilizes AI tools in its recruitment process, but all hiring decisions are made by qualified professionals. The position follows a hybrid work model, requiring three days per week in-person presence.

Requirements

1-3 years in Office, Reception or Hospitality experience
High school diploma
Fluency in both spoken and written English is required

Responsibilities

Provide a welcoming approach to employees and visitors while efficiently managing reception areas.
Answer general phone inquiries professionally, responding to questions and transferring calls.
Escalate problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.
Maintain a neat and organized front-desk and lobby areas and ensure desk is stocked with necessary supplies.
Provide directional support to employees and visitors.
Revise and update the office list on shared drive of all employees and phone extensions.
Coordinate elevator usage, deliveries, lighting needs, air, or heating needs, etc. with Customer Building Management.
Create/maintain documents in Microsoft Word and Excel.
Refresh of copy & canteen areas to include restock of basic supplies, check of facilities.
Review all common areas of floor including formalized logging and reporting any readily apparent facility concerns.
Maintains cleanliness and organization of storage areas.
Printer support: Replace toner and other consumables. Stock paper at device. Provide first-level device support.
Responsible for receiving, receipt and delivery of mail and courier, following security protocols and monitoring equipment and supplies.
May move or transport materials or supplies throughout the building using carts.
Coordinate records pick up by Iron Mountain.
Reports any equipment maintenance issues to management for repair.
Participation in JHSC. Reports all accidents and injuries in a timely manner.
Support of meeting planning and execution, enabling seamless, comprehensive meeting oversight.
Responsible for meeting room configuration changes.
Helps meeting facilitators and attendees.
Catering support as needed; Food /Beverage.
Inventory and submitting procurement requests.
Locker management.
Invoicing and administrative tasks, as assigned.