Customer Experience District Sales Manager (CoreDx)

Abbott

22d • $99,300 - $198,700 • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. As a Senior Sales Ambassador, you will accelerate growth and expand market share across key accounts. This role is ideal for a professional with a strong background in clinical diagnostics and a deep understanding of laboratory and hospital environments. The Senior Ambassador will play a critical role in driving revenue by leveraging their technical expertise to influence purchasing decisions and deliver tailored diagnostic solutions. This role operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

Requirements

• Associates Degree
• 7 years related experience
• Professional experience in sales or laboratory operations.
• Willingness to travel within the assigned territory.
• Experience with a proven track record in sales, field service, or within a technical call center.
• Deep understanding of laboratory instrumentation, workflows, and regulatory requirements.

Nice To Haves

• Bachelor’s degree +3 years, associate’s degree + 5, HS/GED + 7 years of relevant experience.
• Bachelor’s degree in engineering, Life Sciences, or Medical Technology and/or healthcare-related Field.

Responsibilities

• Serve as a trusted advisor to established customers, fostering loyalty and achieving retention targets.
• Enhance customer satisfaction through proactive issue resolution and regular business reviews.
• Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.
• Develop and execute strategic account plans focused on value expansion and profitability.
• Identify and implement operational and service improvements to drive customer success.
• Influence purchasing decisions and optimize reagent utilization.
• Perform assay integrations and address laboratory technical needs.
• Support new account implementations, including ordering, installation, and validation.
• Coordinate order, delivery, and billing processes to ensure operational efficiency.
• Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences.
• Escalate and resolve customer challenges in collaboration with the service organization.
• Contribute to quality effectiveness through accurate documentation of complaints and resolutions.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree