Manager, Sales & Customer Experience

WeRoad

12d • $65,000 - $78,000 • Remote

About The Position

This is a two-part role. The first part is sales: you own both inbound and outbound activities - from answering enquiries coming in as well as outbound strategies to people who have already raised their hand with intent to purchase signals and convert them. The second part is care: once someone books, you're their pre-trip point of contact, making sure the run-up to their first WeRoad adventure is smooth, reassuring, and worthy of a five-star review.

Requirements

• 3+ years in a quota-carrying sales role (inside sales, SDR/AE, high-velocity) inbound/outbound, or consumer sales. You're comfortable on the phone and resilient to a lot of voicemail. Connect with leads by any means necessary.
• Genuine persuasion skills and the discipline to work a list daily without being told.
• Real customer-service instinct — you can switch from closing to caretaking and mean it, especially with anxious first-time travelers.
• A consultative, customer-first sales approach, strong communication skills, and the ability to turn enquiries into trust. You're comfortable working to targets and using CRM data to prioritise and improve.
• CRM fluency and clean data habits; comfortable with email/SMS outreach tooling.
• Clear, warm written and verbal US-English communication. Native level expected.
• Authorized to work in the US; flexible across US time zones (some early or late hours to reach customers).

Nice To Haves

• Experience selling an experience, membership, or considered consumer purchase (travel, events, fitness, education).
• You've carried a number at an early-stage company and liked it.

Responsibilities

• Own the inbound sales funnel end-to-end — converting incoming leads (chat, email, phone, social DMs) into booked travellers, while ensuring every interaction reflects the WeRoad experience and tone.
• Manage and optimise the inbound pipeline, prioritising high-intent leads, following up promptly, and guiding customers from first enquiry to confirmed booking.
• Outbound conversion: work the warm-intent list every day — abandoned cart, notify-me, wishlist, recent high-intent browsers — across email, phone, and SMS, and convert them into booked passengers.
• Pipeline hygiene & reporting: keep the CRM clean and current — every touch logged, every objection captured — and feed patterns back to the rest of the team.
• Pre-trip support: be the pre-departure point of contact for booked US travelers — questions, changes, paperwork, reassurance. Many will be first-time international or first-time-solo travelers, and a calm, human response is the product.
• Exceptions & changes: handle pre-trip changes and the occasional exception. You'll surface these and execute approved calls.
• Handoffs & escalation: coordinate with HQ customer care and the Group Leaders so nothing falls between the US and global teams, and escalate emergencies per the playbook.

Benefits

• 401(k) with employer matching
• Health & Dental insurance
• $1,400/year travel discount in our WeRoad trips!
• Trust-based holidays – Performance over hours. We recommend 4 weeks per year.
• New parent support – $3,600/year gross for 3 years after birth or adoption (prorated if your child is under 3 when you join).
• Performance-based bonus – Discretionary, based on your results and company performance.
• Extra benefits – $1,000 wedding bonus, one-off bonus at 5 years, and ongoing learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed