Customer Experience Data Specialist

Airgas • Kennesaw, GA

2d • Hybrid

About The Position

The Customer Experience Data Specialist improves customer satisfaction and operational efficiency by gathering and analyzing customer interaction data to deliver actionable insights, while also supporting business services center (BSC) operations. This role involves collecting, cleaning, and analyzing datasets from various sources such as CRM, surveys, and call logs. The specialist will build dynamic dashboards using tools like Power BI or Tableau to identify trends and root causes of customer pain points. Additionally, the role supports Financial & Accounts Operations by onboarding and maintaining customer/client account profiles, processing credit memos and write-offs, and collaborating with cross-functional teams to implement recommendations. The position also ensures data accuracy, integrity, and privacy compliance.

Requirements

• 2+ years of experience in data analysis, business intelligence, or a similar role, preferably within a customer experience context.
• Hands-on experience with Power BI for building dynamic reports and dashboards.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate complex data insights effectively to non-technical audiences.

Nice To Haves

• Experience with ERP/CRM systems (such as SAP).
• Familiarity with qualitative data analysis techniques.
• Strong project management and organizational skills.

Responsibilities

• Collect, clean, and analyze datasets (CRM, surveys, call logs).
• Build dynamic dashboards using tools like Power BI or Tableau.
• Spot trends and root causes of customer pain points, turning complex data into clear recommendations for cross-functional teams.
• Onboard and maintain new customer/client account profiles within internal business systems (ERP/CRM).
• Process and manage credit memos and write-offs in alignment with financial policies.
• Partner with Marketing, Sales, Operations, and IT on strategy while ensuring data accuracy, integrity, and privacy compliance.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed