Customer Experience Specialist
Feazel Roofing,LLC•New Albany, OH
•Onsite
About The Position
Feazel isn't your average roofing company. We've been taking care of homeowners since 1988, and we're growing fast across Ohio, Michigan, Maryland, Virginia, Tennessee, North and South Carolina. As we grow, we need people who genuinely care about making customers feel heard, informed, and taken care of, from the first phone call to the final nail. We're hiring a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.
Requirements
- 1+ years in customer service, hospitality, or a client-facing role
- Excellent verbal and written communication skills
- Comfortable multitasking in a fast-paced environment
- A calm, solutions-first attitude, even when a customer is frustrated
Nice To Haves
- Construction or home services industry experience a plus, but not required
Responsibilities
- Serve as the main point of contact for customers throughout their project, from scheduling through completion
- Answer inbound calls and respond to customer inquiries with warmth and urgency
- Coordinate with sales, production, and claims teams to keep projects moving and customers informed
- Proactively communicate project updates, delays, or changes before customers have to ask
- Resolve customer concerns and escalate issues when needed
- Maintain accurate records in our CRM
Benefits
- Competitive hourly pay, based on experience
- Health, dental, and vision insurance
- PTO and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
