Customer Experience Data Specialist

Airgas•Kennesaw, GA

4d•Hybrid

About The Position

The Customer Experience Data Specialist improves customer satisfaction and operational efficiency by gathering and analyzing customer interaction data to deliver actionable insights, while also supporting business services center (BSC) operations. This role is located in Kennesaw, GA, with an initial 90-day on-site onboarding period, followed by a hybrid schedule (Monday–Wednesday on-site).

Requirements

2+ years of experience in data analysis, business intelligence, or a similar role, preferably within a customer experience context.
Hands-on experience with Power BI for building dynamic reports and dashboards.
Excellent analytical and problem-solving skills with a keen attention to detail.
Ability to communicate complex data insights effectively to non-technical audiences.

Nice To Haves

Experience with ERP/CRM systems (such as SAP).
Familiarity with qualitative data analysis techniques.
Strong project management and organizational skills.

Responsibilities

Collect, clean, and analyze datasets (CRM, surveys, call logs) and build dynamic dashboards using tools like Power BI or Tableau.
Spot trends and root causes of customer pain points, turning complex data into clear recommendations for cross-functional teams.
Onboard and maintain new customer/client account profiles within internal business systems (ERP/CRM).
Process and manage credit memos and write-offs in alignment with financial policies.
Partner with Marketing, Sales, Operations, and IT on strategy while ensuring data accuracy, integrity, and privacy compliance.