Customer Experience (Data) Intern (Summer 2027)

Bound•Ames, IA

6d•Hybrid

About The Position

The Customer Experience Data Intern plays a key role in ensuring accurate and reliable information within our sports and activities management platform. This role supports customers and internal teams by entering and maintaining schedules, setting up schools, districts, and states and performing ongoing data cleanup across multiple regions. The specialist reviews and prepares source data, prioritizes entries and resolves discrepancies to maintain high data integrity. By following established procedures and safeguarding confidential information, this position helps ensure smooth operations and a dependable experience for our customers.

Requirements

Currently enrolled in an undergraduate program or equivalent practical experience
High attention to detail and a commitment to data accuracy
Experience entering, reviewing, or managing data in software systems or databases
Skilled at organizing and prioritizing tasks across multiple assignments and deadlines
Strong problem-solving skills with the ability to identify and resolve data inconsistencies
Comfortable learning and adapting to new software platforms and digital tools
Capable of working with AI-assisted tools while applying sound human judgment to ensure data quality
Clear written communicator, able to document issues and collaborate with teammates
Handles sensitive information with professionalism and confidentiality
Self-motivated with the ability to work independently while contributing to a collaborative team environment

Nice To Haves

Experience working with school data, sports schedules, or education-related systems
Familiarity with spreadsheets (Excel/Google Sheets) and data cleanup tasks
Previous experience in customer support, operations, or data entry roles

Responsibilities

Enter and maintain sports and activity schedules for high school and junior high schools across multiple states
Set up and configure new schools, districts, conferences, and state associations within the platform
Review, compile, and prepare source data for accurate system entry
Prioritize data entry tasks to meet operational timelines and customer needs
Leverage AI support tools to improve efficiency while applying human oversight to ensure data accuracy and reliability
Identify, troubleshoot, and correct data errors or inconsistencies
Validate, troubleshoot, and correct data errors or inconsistencies to maintain database integrity
Communicate incomplete or unclear information to team leaders for resolution
Protect customer information by maintaining strict data confidentiality
Collaborate with team members and contribute to overall data operations and process