Customer Experience Coordinator (Open Availability Req)

The TJX Companies, Inc.•Paintsville, KY

4d•$14 - $14•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains, mentors, and coaches Associates on front-end principles and personalizing customer interactions. The position coordinates register assignments, point-of-sale coverage, and Associate breaks; responds to customer concerns; and helps ensure work is completed according to the store plan. The role communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, safety, and store shrink-reduction efforts. The position is at TJ Maxx Store 1619 in Paintsville, Kentucky. The starting pay range is $13.75 to $14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The role requires flexible availability, including nights and weekends.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.