Customer Experience Coordinator (Open Availability Req)

TJX • Paintsville, KY

3d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates, supports front-end coverage, addresses customer concerns, and partners with management to meet store priorities, training needs, safety, and shrink-reduction goals.

Requirements

• Availability to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Promptly address customer concerns and issues.
• Ensure Associates complete tasks according to the store plan and reprioritize work as needed.
• Communicate priorities and progress effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with management to identify Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Maintain a clean and organized store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed