Customer Experience Coordinator

The TJX Companies, Inc. • Elizabethtown, KY

14d • $14 - $14 • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service.

The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, and ensuring tasks are completed according to the store plan. The role also trains and mentors Associates, addresses customer concerns, communicates priorities and progress to management and Associates, and partners with Management on training needs. The position supports store shrink-reduction goals and promotes safety, credit and loyalty programs, and compliance with labor laws, policies, and procedures. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors as a team player.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick leave for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed