Customer Experience Coordinantor

TJX • Kennesaw, GA

6h • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to help ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store, while modeling outstanding customer service and a positive internal and external customer experience.

The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, and store shrink-reduction goals. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Engage and interact with customers, model outstanding service, and help maintain a clean and organized store.
• Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
• Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) and health care flexible spending account (FSA) for eligible Associates
• Life insurance and short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed