Customer Experience Coordinantor

The TJX Companies, Inc.•Kennesaw, GA

1d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, and ensuring tasks are completed according to the store plan. The role also addresses customer concerns, communicates priorities and progress with management and Associates, and partners with management on training needs. The position promotes honesty, integrity, safety, compliance with labor laws and company procedures, and participation in store shrink-reduction programs. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Oversee front-of-store Associates and ensure prompt, courteous customer service.
Lead by example by engaging with customers and maintaining a clean and organized store.
Train and mentor Associates on front-end principles and personalized customer service.
Coach Associates on promoting loyalty programs.
Assign registers, support point-of-sale coverage needs, and coordinate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.