Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with individuals during scheduled sessions, helping them remain engaged and supported while participating in a structured program. They provide a consistent, positive presence and help ensure each person’s experience is welcoming, organized, professional, supportive, and respectful. The role may suit people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others. No specialized industry experience is required; full paid training is provided. The position is full-time and on-site. The schedule is Monday through Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM depending on clinic needs, with a Saturday shift rotation approximately every eight weeks. Compensation is listed as $23–$30 per hour plus quarterly performance-based bonuses; the posting also states that, in accordance with Colorado's Equal Pay for Equal Work Act, the pay range for this position is $25–$26.50 hourly. Serenity describes itself as a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress through structured programs, innovative tools, and a people-first approach. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Strong and professional verbal and written communication skills. (The posting contains the apparent typo “CHar” before “and professional.”)
- Strong interpersonal skills, patience, and empathy.
- Reliability, punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Quarterly performance-based bonuses.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year.
- 10 paid holidays.
- Paid training and professional certification.
- Advancement opportunities.
- Supportive, growth-focused work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
