Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with individuals throughout scheduled sessions, providing consistent, positive support and helping ensure each experience is welcoming, organized, encouraging, professional, and respectful. The role includes operating and monitoring specialized program tools and technology, with training provided. No specialized industry experience is required; Serenity provides full paid training. The position is full-time and on-site, with weekday shifts of either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs, and a Saturday shift rotation approximately every eight weeks.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability and punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology.
- Encourage participants through practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year, plus 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
