Customer Experience - BDC Rep

Patrick Motors Inc•Auburn, MA

6d•$50,000 - $65,000•Onsite

About The Position

BDC Representatives are the first contact for sales customers. The BDC Representative must represent the dealer group with a professional and helpful attitude. The BDC rep will handle and maintain a high volume of sales customer inquiries while assisting the sales department(s) with making appointments. The BDC Representatives must manage inquiries via email, chat, text and phone with the hopes of setting appointments that result in a sale.

Requirements

Professional and helpful attitude.
Ability to handle and maintain a high volume of sales customer inquiries.
Ability to assist sales departments with making appointments.
Ability to manage inquiries via email, chat, text and phone.
Ability to set appointments that result in a sale.
Ability to make 60-100 calls per day.
Ability to be at work on time or early (no exceptions).
Excellent customer relationship skills.
Team-oriented with a desire to achieve both individual and collective goals.

Nice To Haves

Knowledge about product information and promotions.
Ability to communicate clearly with customers through phone, text, emails, and chats.
Ability to respond to customer inquiries promptly and professionally using provided templates.
Ability to set quality appointments.
Ability to follow up with "no show" appointments.
Ability to listen and be attentive to customer needs and priorities.
Ability to provide appropriate suggestions and guidance on vehicle offerings.
Ability to provide superior customer service and achieve the highest degree of customer satisfaction.
Ability to meet specified monthly targets and goals.
Ability to work collaboratively and professionally with a positive attitude.

Responsibilities

Manage incoming internet/phone inquiries and proactively pursue additional customer leads.
Maintain up-to-date knowledge about product information and promotions.
Communicate clearly with customers through phone, text, emails, and chats.
Respond to customer inquiries promptly and professionally using the templates provided for each scenario.
Set quality appointments.
Follow up with any “no show” appointment to see when is best for the customer to reschedule.
Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
Provide superior customer service and achieve the highest degree of customer satisfaction.
Meet specified monthly targets and goals which will be given prior to each month.
Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
Be ready to make 60-100 calls per day, which includes new leads, prior leads, incoming calls, unsold follow-up, and early lease terminations.
Be at work on time or early (no exceptions).
Provide excellent customer relationship skills.
Be team-oriented with a desire to achieve both individual and collective goals.
All other duties assigned by management.