Customer Experience Coordinator – Front Desk + BDC Opportunity
Melloy Chrysler Jeep Dodge Ram•Los Lunas, NM
•Onsite
About The Position
Melloy Automotive is seeking a Customer Experience Coordinator to manage the front desk and support Business Development efforts. This role is ideal for someone with prior dealership experience who understands the importance of first impressions and subsequent customer interactions. The position blends customer service, inbound lead handling, and appointment coordination, offering a unique opportunity for growth within the company.
Requirements
- Previous dealership receptionist, BDC, or customer service experience preferred
- Strong communication skills (phone, text, email)
- Ability to multitask without falling apart when it gets busy
- Positive attitude and professional presence
- Reliable, detail-oriented, and fast-moving
Responsibilities
- Greet and direct showroom traffic with professionalism and energy
- Answer and manage incoming calls (sales & service)
- Respond to internet leads, texts, and chat inquiries
- Set and confirm appointments for sales and service
- Support sales team with customer follow-up
- Maintain a clean, organized, and welcoming front desk environment
- Help create a consistent, positive customer experience across all touchpoints
Benefits
- Competitive hourly pay
- Bonus opportunities tied to appointments and performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
