Customer Experience Banker - Houston Airline

Huntington National Bank • Houston, TX

1d • Onsite

About The Position

The Customer Experience Banker Non NMLS serves as a financial concierge for walk-in customers in a welcoming and inclusive branch banking environment. The role focuses on retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. The banker also processes customer transactions accurately and efficiently, balances daily, and provides exemplary customer service.

Requirements

• High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Process customer transactions accurately and efficiently and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED