Customer Experience Banker - Garrettsville, OH

Huntington National Bank • Garrettsville, OH

3d • Onsite

About The Position

As a Customer Experience Banker, you are a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. Branch banking roles offer a welcoming and inclusive team environment where colleagues are empowered to help customers achieve financial goals and contribute ideas that affect customers, the bank, and local communities.

Requirements

• High school diploma or GED and at least 1 year of customer service experience, or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED