Customer Experience Banker - Wadsworth, OH

Huntington National Bank • Wadsworth, OH

1d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You help retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in an office branch environment.

Requirements

• High school diploma or GED and at least one year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers about and refer them to other areas of the bank to deepen relationships and build partnerships.
• Follow operational, security, risk, and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication, and presentation skills.
• Process customer transactions accurately and efficiently and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED