Customer Experience Banker - Wadsworth, OH
About The Position
As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service. The branch team environment is described as welcoming and inclusive, with colleagues encouraged to share ideas that affect customers, the bank, and communities.
Requirements
- High school diploma or GED and at least 1 year of customer service or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology, including mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand and educate customers on consumer deposit products.
- Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
