Customer Experience Banker - Maple Bell

Huntington National Bank • Zanesville, OH

19d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs, recommending suitable deposit and other banking products and services, processing transactions accurately and efficiently, balancing daily, and providing exemplary customer service. Branch banking roles offer a welcoming and inclusive team environment in which colleagues can share ideas and contribute to customers, the bank, and their communities.

Requirements

• High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort using technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Follow operational, security, risk, and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication, and presentation acumen.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED