Customer Experience Banker - Glennville, GA

Huntington National Bank • Glennville, GA

8d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business relationships by proactively identifying customers’ financial goals and needs and recommending appropriate deposit and other banking products and services. You also process transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is part of a welcoming and inclusive branch team where colleagues can share ideas and contribute to customers, the bank, and the community.

Requirements

• High school diploma or GED and at least one year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor’s degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calls, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Follow operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED