Customer Experience Banker - Woodbury, MN

Huntington National Bank•Woodbury, MN

3d•$22 - $24•Onsite

About The Position

A Customer Experience Banker serves as a financial concierge for walk-in customers. The role is responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, then recommending appropriate deposit, loan, and other banking products and services. The banker processes customer transactions accurately and efficiently, provides exemplary customer service, and educates customers about bank products, services, and technology.

Requirements

High school diploma and 1 year of customer service experience in banking, financial services, or goal-driven retail sales; qualifying experience may include military service in administration, contracting, civil affairs, or a similar role; OR a bachelor's degree.
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

Career-minded individuals interested in gaining experience and building a career; Huntington offers career paths and development plans.
Bachelor's degree.
Cash-handling skills.
Comfort with technology such as mobile services and online banking.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand consumer deposit products and consumer lending, and educate customers about them.
Proactively grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
Follow operational, security, risk, and regulatory policies and procedures.
Apply sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation skills.