Customer Experience Banker- Fort Smith North AR

Huntington National Bank • Fort Smith, AR

7d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and processing customer transactions accurately and efficiently while balancing daily and providing exemplary customer service.

Branch banking roles offer a welcoming and inclusive team environment where colleagues are empowered to help customers achieve their financial goals and can share ideas and opinions that directly impact customers, the bank, and the communities it serves.

Requirements

• High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED