Customer Experience Associate - Plaza Glenwood, Gatineau (15h/week)
About The Position
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for, processing day to day transactions, nurturing rich, long-standing relationships, contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, and being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Requirements
- Proven customer service skills through work or community involvement
- Willing to assist in a professional, friendly and efficient manner
- Available to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options to our customers
- In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere
Responsibilities
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Benefits
- A competitive compensation and benefits package
- Internal training to support your career growth and enhance your skills
- Meaningful development conversations that enable faster advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
