Customer Experience Associate - Saint Luc (Part-time, 15h/week)
About The Position
At TD Canada Trust, we are the front line of TD. We strive to build strong, deep relationships with our clients by performing numerous customer service operations and providing information and advice on TD's services, products, and solutions to current and potential clients. In the branch, we understand client needs and identify opportunities to promote products and services by directing clients to the appropriate team members or internal partners, while ensuring a positive client experience. Join TD Canada Trust, and think like a client, act like a responsible owner, innovate to achieve our goals, and execute with efficiency.
Requirements
- High school diploma and/or more than one year of relevant experience.
- Practical use of MS Office Suite (Word, Excel, and Outlook) and the Internet.
- Ambitious individual who can demonstrate initiative, is accuracy-focused and detail-oriented for multitasking and prioritizing.
- Dynamic communicator with recognized customer experience skills, who can connect, verbally or in writing, with different people in a calm, courteous, and effective manner.
Nice To Haves
- Undergraduate degree or equivalent, an asset.
Responsibilities
- Process financial transactions, such as deposits, withdrawals, and bill payments, in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Professional Ethics.
- Understand and determine client needs to recommend solutions tailored to those needs, while acting with discretion for confidential matters.
- Respond to and resolve client concerns through routine procedures and by escalating exceptions to a higher level as needed.
- Achieve established business and performance objectives by promoting banking solutions and following business processes accurately and in a timely manner.
- Create a personal connection with clients to adequately and clearly inform them about banking solutions and processes.
- Help establish a positive, diverse, and equitable work environment by promoting team effectiveness and participating in individual performance and development.
- Assist the team by respecting colleagues, remaining dedicated, and keeping everyone informed of the status of routine activities.
- Ensure a quality customer experience and recommend operational improvements when opportunities for improvement and operational excellence arise.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
