Customer Experience Associate - Drummondville (Part-time, 30h/week)

TD•Drummondville, QC

7d•$23 - $28•Onsite

About The Position

At TD Canada Trust, we are the front line of TD. We strive to build strong, deep relationships with our clients by performing numerous customer service operations and providing information and advice on TD's services, products, and solutions to current and potential clients. In the branch, we understand client needs and target opportunities to promote products and services by directing clients to the appropriate team members or internal partners, while ensuring a positive client experience. Join TD Canada Trust, and think like a client, act like a responsible owner, innovate to achieve our goals, and execute effectively. Can you ensure a pleasant interaction with clients while being warm? Can you process financial transactions accurately and feel a sense of accomplishment when providing an excellent client experience? If so, take the next step in your career today and apply for the Customer Experience Associate position. We are looking for a champion who can understand client needs and offer them the best banking solutions to ensure a positive client experience.

Requirements

High school diploma and/or more than one year of relevant experience
Practical use of MS Office Suite (Word, Excel, and Outlook) and the Internet
Dynamic communicator with recognized customer experience skills, who can connect, verbally or in writing, with different people in a calm, courteous, and effective manner.

Nice To Haves

University degree or equivalent, an asset
Very good organizational skills, and strong administrative, planning, and time management skills, to work in a fast-paced environment
Ambitious individual who can demonstrate initiative, is accuracy-oriented and detail-conscious for multitasking and prioritizing changes.

Responsibilities

Process financial transactions, such as deposits, withdrawals, and bill payments, in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Professional Ethics.
Understand and determine client needs to recommend solutions tailored to those needs, while acting with discretion for confidential matters.
Respond to and resolve client concerns through routine procedures and by escalating exceptions as needed.
Achieve established and business objectives by promoting banking solutions and following business processes accurately and in a timely manner.
Create a personal connection with clients to adequately and clearly inform them about banking solutions and processes.
Help establish a positive, diverse, and equitable work environment by promoting team effectiveness and participating in individual performance and development.
Assist the team by respecting colleagues, remaining dedicated, and keeping everyone informed of the status of routine activities.
Ensure a quality customer experience and recommend operational improvements when opportunities for improvement and operational excellence arise.