Customer Experience Associate - Preston & Norman, Ottawa (18.75h/week)

Scotiabank • Ottawa, ON

2d • Onsite

About The Position

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for, processing day to day transactions, nurturing rich, long-standing relationships, contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, and being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Requirements

• Proven customer service skills through work or community involvement
• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed
• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Benefits

• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance.
• You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed