Customer Experience Associate, Pathways - New Graduates

Robinhood • Denver, CO

4d • Onsite

About The Position

Robinhood is building an elite team to apply frontier technologies to the world's biggest financial problems. The CXR Pathway Program is designed as an entry point for diverse talent to build a career in financial services. This program will help participants build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker. The role involves demonstrating exceptional customer focus through chat, email, and phone channels, acting as the company's voice, and using empathy and product expertise to ensure users feel understood and valued. The goal is not only to help customers but also to gather insights from each interaction to improve the customer experience. This application is for recent graduates with customer-facing experience interested in becoming a Registered Representative through Robinhood's licensing and training program, with an anticipated start date in September 2026. The role is based in Denver, CO, and Westlake, TX offices, requiring in-person attendance 5 days a week during the 4-month onboarding period, and at least 3 days a week thereafter. The position operates within a 24/7 service model.

Requirements

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)

Nice To Haves

• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

Responsibilities

• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts

Benefits

• Performance driven compensation with multipliers for outsized impact
• bonus programs
• equity ownership
• 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance
• fertility benefits
• mental health benefits
• company holidays
• paid time off
• sick time
• parental leave
• Exceptional office experience with catered meals, events, and comfortable workspaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level