Customer Experience Associate, Pathways - New Graduates

Robinhood • Westlake, TX

5d • Onsite

About The Position

Robinhood is building an elite team to apply frontier technologies to the world's biggest financial problems. The CXR Pathway Program is designed as an entry point for diverse talent to build a career in financial services. This program will provide foundational knowledge and support to obtain FINRA SIE, Series 7, and Series 63 licenses, enabling participants to become registered brokers. The role involves demonstrating exceptional customer focus across chat, email, and phone channels, acting as the company's voice with empathy and product expertise. This position is for recent graduates with customer-facing experience interested in becoming a Registered Representative through Robinhood's licensing and training program, with an anticipated start date in January. The role requires in-person attendance, initially 5 days a week for a 6-month onboarding period, and at least 3 days a week thereafter. The position operates within a 24/7 service model.

Requirements

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

Responsibilities

• Introduction to Licensing (with paid study time)
• Foundational Training & Proficiency
• Completion of Licensing
• Registered Representative Training & Proficiency
• Team Alignment & Production
• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts

Benefits

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level