Remote Customer Experience Associate I
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.
Requirements
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
- Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
- Must maintain an average quiz score of 80%+ and complete all required E-Learning training.
- Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 50 upload; (no Wi-Fi).
- Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
Nice To Haves
- 1+ years of previous call center experience
Responsibilities
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Listen actively to understand customer needs and offer clear, accurate information.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Support team operations during peak times or absences to help maintain seamless service.
Benefits
- Work From Home
- Full Time Employment (40 hours/week)
- Competitive Pay: $14.00 starting on day one
- Shift differential: $1.50 per hour for hours between 6PM- 6AM
- Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
- Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Comprehensive benefit options and a great work environment that values your success.
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
