Remote Customer Experience Associate I

Conduent•Remote, MS

8d•Remote

About The Position

Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN. This is a full-time employment position requiring 40 hours/week with flexibility to work any of our 8-hour shift schedules during our business hours, which are Monday – Sunday, 24/7. The starting pay is $14.00 per hour, with potential shift differentials for evening/night hours and weekend hours. There is an incentive plan offering the opportunity to earn up to an additional $350 per month after training by meeting performance metrics. The company offers career growth opportunities in a supportive, innovative environment and comprehensive benefit options.

Requirements

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.
Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
Must maintain an average quiz score of 80%+ and complete all required E-Learning training.
Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 50 upload; (no Wi-Fi).
Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.

Nice To Haves

1+ years of previous call center experience

Responsibilities

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Listen actively to understand customer needs and offer clear, accurate information.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Process transactions efficiently via web-based applications and handle research requests with precision.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Maintain in-depth knowledge of company and client programs, policies, and technology.
Support team operations during peak times or absences to help maintain seamless service.