Customer Experience Assistant

team.blue Greece

10d•Remote

About The Position

Enartia, part of team.blue and comprising Papaki and Top.Host, provides domain registration and web hosting services in Greece. The company operates fully remotely and aims to make online business simpler through reliable, innovative, and friendly services. The Customer Experience Assistant, also described as a 1st Level Support Specialist, provides support for hosting, domain, and related services through tickets, phone, and chat. The role also handles entry-level sales and billing requests, advises customers on improving their services, and shares customer feedback and concerns to help improve products, services, and customer satisfaction. The position is fully remote and involves shift work. Employees may periodically take on duties beyond their core responsibilities to support the company’s goals and their development.

Requirements

Provide professional and friendly customer support.
Respond to incoming customer inquiries accurately and efficiently.
Be willing to resolve customer problems ranging from basic to advanced complexity.
Knowledge of Linux and Windows operating systems.
Knowledge of hosting services and domain names.
Expertise with Plesk, cPanel, and WHM.
Familiarity with common CMS platforms such as WordPress and Joomla.
Problem-solving skills.
Self-leadership skills and ability to take initiative.
Cooperation skills and team spirit.
Exceptional written and verbal communication skills in Greek and English.
Excellent time management skills.

Responsibilities

Provide technical support for hosting, domain, and related services through tickets, chat, and phone.
Handle entry-level sales and billing requests.
Report bugs to developers.
Perform partial infrastructure monitoring.
Report issues to the Infrastructure Team and Manager.
Handle cross-selling and up-selling.
Consult customers on developing and improving their services.
Provide customer feedback to help improve products, services, and customer satisfaction.
Periodically take on duties outside basic responsibilities to help achieve the company’s main target and develop within the company.