Assistant Customer Experience Manager

Weis Markets•Millville, DE

8d•Onsite

About The Position

The Assistant Customer Experience Manager supports and may assume responsibility for front-end operations, ensuring a positive customer experience, efficient checkout flow, compliance with company policies and applicable laws, and smooth department operations. The role supervises department associates and may assume total leadership of the store in the absence of store management. It also involves training and supporting associates, scheduling, maintaining supplies and equipment, overseeing sanitation and safety, and assisting in other departments as needed.

Requirements

Ability to perform each essential duty satisfactorily, with or without accommodation.
Ability to supervise associates within the department; the number of associates supervised depends on store size and the presence of store management.
Use required personal protective equipment.

Responsibilities

Promote excellent customer relations by modeling positive, customer-focused behavior, greeting customers, answering questions, and resolving concerns promptly and professionally.
Assist the Customer Experience Manager in overseeing front-end operations, perform the manager’s duties in their absence, and potentially assume responsibility for total store operations when store management is absent.
Enforce cash-handling controls and security measures; follow company policies and procedures and applicable laws and regulations, including those related to anti-money laundering, tobacco and alcohol sales, lottery, price accuracy, and WIC; oversee bookkeeping procedures.
Assist Customer Experience Associates with change, price checks, voids, refunds, and related needs; conduct unannounced cashier audits.
Assist with onboarding and training associates, communicate new programs and procedures, recognize and reward performance, participate in annual performance reviews, and use the Learning Management System for current and new associates.
Use the auto-scheduler system to update associate availability, headcounts, and schedules to meet business demands and labor goals.
Control supply costs while maintaining adequate inventory, including paper and plastic bags.
Direct customer flow through the Front End, ensure adequate checkouts are open, minimize wait times, and monitor breaks and lunches to avoid interruptions in service.
Oversee lot attendant service, including assistance with shopping carts and loading groceries into vehicles.
Operate front-end scanning equipment and registers, complete checkout procedures, and bag merchandise efficiently.
Assist customer service by answering phone calls politely and positively and making necessary intercom announcements or pages.
Maintain equipment, hardware, and software functionality and report issues requiring further resolution in a timely manner.
Communicate special promotions and sale items to cashiers, generate sales through suggestive selling, and attend and participate in daily store huddles.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Oversee safety and sanitation of the parking lot, porch, entrance and exit, and checkout area; keep cart corrals and parking areas clear of carts; follow cleaning schedules and department guidelines; maintain clean work areas and equipment that meet health and OSHA requirements; and dispose of trash properly.
Cooperate with coworkers and superiors to ensure smooth department and store operations and continuously improve job performance.
Assist with baling cardboard or related duties when properly trained.
Assist with receiving, unloading, checking in, breaking down, and storing deliveries using a power jack or hand jack when properly trained.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.
Supervise department associates and potentially assume total leadership of the building when store management is absent.