Assistant Customer Experience Manager

Weis Markets•Muncy, PA

3d•Onsite

About The Position

The Assistant Customer Experience Manager supports and helps oversee front-end operations, promotes excellent customer relations, and provides a fast, friendly, accurate, and efficient checkout experience. The role performs the Customer Experience Manager’s duties in their absence and may assume responsibility for total store operations when store management is absent. It supervises department associates and may provide total leadership of the building in the absence of store management. The position helps manage staffing, schedules, training, performance recognition and reviews, front-end procedures, cash controls, supplies, checkout flow, equipment, and customer service. It also supports store operations as needed, including maintaining cleanliness and safety in front-end and parking areas and assisting with other duties when trained.

Requirements

Ability to perform each essential duty satisfactorily, with or without an accommodation.
Ability to supervise associates within the department and potentially assume total leadership of the building in the absence of store management.

Responsibilities

Promote excellent customer relations by encouraging positive, customer-focused behavior and responding to customer questions and concerns politely and professionally.
Assist the Customer Experience Manager in overseeing front-end operations, perform that manager’s duties in their absence, and potentially assume total store operations when store management is absent.
Enforce cash-handling controls, security measures, company procedures, and applicable laws and regulations; oversee bookkeeping procedures.
Assist Customer Experience Associates with change, price checks, voids, refunds, and related tasks, and conduct unannounced cashier audits.
Assist with onboarding and training associates; communicate programs and procedures, recognize performance, participate in annual performance reviews, and use the Learning Management System.
Use the auto-scheduler system to update associate availability, headcounts, and schedules to meet business demands and labor goals.
Control supply costs while maintaining adequate inventory for business needs.
Direct customer flow, ensure sufficient checkout lanes are open, and monitor breaks and lunches to maintain customer service.
Oversee lot attendant service, including helping customers with shopping carts and loading groceries into vehicles.
Operate front-end scanning equipment and registers and perform checkout procedures, including efficient bagging and placing merchandise in customers’ carts.
Assist customer service by answering phone calls politely and positively, and use the intercom for announcements or pages.
Maintain equipment, hardware, and software functionality and promptly report issues requiring further resolution.
Communicate promotions and sale items to cashiers, generate sales through suggestive selling, and attend and participate in daily store huddles.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Oversee safety and sanitation in the parking lot, porch, entrance and exit, and checkout area; keep cart corrals and the parking lot clear of carts, follow cleaning schedules and department guidelines, and dispose of trash properly.
Cooperate with co-workers and superiors to support smooth department and store operations and continuously improve job performance.
Assist with baling cardboard or related duties when properly trained.
Assist with receiving, unloading, checking in, breaking down, and storing deliveries using a power jack or hand jack when properly trained.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.