Customer Experience Agent

Lithia & Driveway • Dallas, TX

3d • Onsite

About The Position

The Customer Experience Agent – Purchases (Sell Agent) delivers website support and coordinates customer vehicle purchases for Driveway. As a website concierge and brand representative, the agent answers customer questions, helps move digital transactions forward, coordinates virtual vehicle inspections through an inspection application, and arranges pickup of purchased vehicles from customers’ homes. The role communicates with customers through chat, phone, and CRM/email and maintains an activity log. This position is onsite in Addison, Texas, and pays $22.00 per hour plus an incentive opportunity.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Time-management skills.
• Active-listening skills.
• Critical-thinking skills.

Responsibilities

• Answer customer questions and help move digital transactions forward.
• Coordinate virtual vehicle inspections using the inspection application.
• Coordinate pickup of purchased vehicles from customers’ homes.
• Communicate effectively with customers through chat, phone, and CRM/email.
• Maintain an activity log.
• Perform other duties as assigned.

Benefits

• Competitive pay and incentive opportunity.
• Medical, dental, and vision plans.
• Paid holidays.
• 80 hours of PTO front-loaded on day one.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed