Customer Experience Agent
About The Position
The Sell Agent – Customer Experience delivers customer website support and coordinates customer vehicle purchases for Driveway. As a website concierge and brand promise expert, the agent answers customer questions and helps move digital transactions forward, coordinates virtual inspections through the company’s inspection application, and arranges pickup of purchased vehicles from customers’ homes. The role communicates with customers through chat, phone, and CRM/email and maintains an activity log. This position is onsite in Addison, Texas, and pays $22.00 per hour with an incentive opportunity.
Requirements
- Strong attention to detail.
- Excellent communication skills.
- Time management skills.
- Active listening skills.
- Critical thinking skills.
Responsibilities
- Answer customer questions and help move the digital transaction process forward.
- Coordinate virtual inspections using the inspection application.
- Coordinate pickup of purchased vehicles from customers’ homes.
- Communicate with customers through chat, phone, and CRM/email.
- Maintain an activity log.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays
- PTO: 80 hours front-loaded on day 1
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
