Customer Experience Agent - Full-Time

ROAD iD•Covington, KY

7d•Hybrid

About The Position

ROAD iD is hiring a skilled Customer Experience Agent to join their team. This is a full-time role with a schedule of 9 a.m. to 5 p.m., either Sunday through Thursday, or Monday through Friday, with training during weekdays. Weekends would be worked remotely after successful completion of training. This is not a typical call center role; agents are empowered to deliver memorable, effortless, and remarkable customer experiences by being themselves and having obstacles removed. The role requires patience, empathy, and a friendly demeanor.

Requirements

At least 1 year of customer support experience, ideally in an eCommerce, call center, or retail setting, developing sustainable relationships through phone, email, chat, and social media.
Technical proficiency in website and mobile app navigation.
Friendly and professional phone etiquette skills.
Strong written and verbal communication skills.
Enthusiastic, self-motivated to make a positive impact in our customer's lives.
Proven ability to multi-task, prioritize, and manage time effectively.

Nice To Haves

Experience in customer service software tools such as Gorgias preferred.

Responsibilities

Deliver service so blindingly awesome that our customers can’t help but share it.
Create sustainable relationships and trust with customers through interactive email, phone, chat and social media communications.
Provide accurate, valid and complete resolutions for customers.
Fill the role as 'watchdog' by reporting any issues, friction or inconsistencies in the customer journey.
Collaborate with other teams (marketing, eCommerce, IT, etc.) to improve efficiencies internally and externally.